Virtual Academy Customer Support

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If we didn't post the answer you're looking for, reach out to us using the chat button at the bottom-left of your screen, and we will email you!

Access

How do I log into the Virtual Academy?

In order to log in and access content, you must create a Virtual Academy account first. Once you've created your account, you will be able to enroll in and access your courses. If you have not yet created a Virtual Academy account:
  1.  Start by going to the Virtual Academy.
  2. Click Sign In (in the top-right corner). A pop-up will appear.
  3. Click Create Account. A pop-up will appear.
  4. You can choose to create your account by linking it to one of the displayed social media platforms, or by filling out the form.
If you've already created an account, you can log in with these steps:
  1.  Start by going to the Virtual Academy.
  2. Click Sign In (in the top-right corner). A pop-up will appear.
  3. Enter your email address as your username.
  4. Enter your created password.
  5. Click Login
Tip: If you have forgotten your password, click the Forgot your password? link and follow the prompts.

How can I reset my password?

  1.  Make sure you are logged out of the Virtual Academy.
  2. Return to the Virtual Academy and click Sign In. A pop up will appear.
  3. Click the Forgot password link.
  4. Enter your email address. 
  5. Click OK. A notice will appear.
  6. Check your email and follow the password-reset link.
Image 2: webpage with link and sign in highlighted


If your email address is not found, it can mean that your account is not associated with the submitted email address (a different one was used), that there are communication problems between the browser and the platform, or that an account was never created. If you are unable to log in with a different browser, please contact us and we'll be happy to assist you!

I'm not receiving the "Forgot Password" email.

If you’re able to follow the “forgot password” process but do not receive the password-reset email, it’s possible that the email is going to the junk/spam folder, or that our email was blocked. If you’re able to whitelist our emails from your account, this link may be helpful to you:
Once we’re whitelisted, you should receive all expected and intended emails from our Virtual Academy! If IT is unable to whitelist us, we recommend sending us an alternative email address that can be used temporarily to retrieve the password.

How do I log out of the Virtual Academy?

  1. If you are in a course, return to the course page.
  2. Click Me in the navigation menu. A drop-down menu will appear.
  3. Click Sign Out.

Where can I edit my account details?

  1. From the Virtual Academy, click Me in the navigation menu.
  2. Click Profile
  3. Click the Edit button.
  4.  Click through the tabs to update your details.
  5. Save your changes.

I'm unable to update my email. Error message reads Already Exists.

The system will not allow you to update your email address to one that already exists in another account. If you see this error message, it means you have multiple accounts.