Virtual Academy Customer Support

Account Help

How do I create an account?

Select the button below, then follow the prompts to get started.
Just need to log in? Click the "Sign In" button at the top right of any page, or sign in here.

How do I update my email address?

Once logged in, click Me > Profile in the top navigation bar.  Click the Edit button below your profile picture. Here you will be able to update your email address and other personal details.

I'm unable to update my email. Error message reads Already Exists.

Each account only allows one email address, so this means that you have multiple accounts. If an account was already created with your preferred email address, you will not be able to update the current account until the duplicate account(s) are updated or deactivated.
 Courses and other data cannot be transferred between accounts. If courses were accessed in multiple profiles, you will need to access each account separately to access your completion data. Account consolidation may result in lost data.

I followed the instructions, but I'm not receiving the "Forgot Password" email.

If you’re able to follow the “forgot password” process but do not receive the password-reset email, it’s possible that the email is going to the junk/spam folder, or that our email was blocked. If you’re able to whitelist our emails from your account, this link may be helpful to you:
Once we’re whitelisted, you should receive all emails from the Virtual Academy (these do not include any marketing emails). If this is not an option, please send us the email address you are using and we will be happy to assist!

I changed my name. How do I update this?

Once logged in, click Me > Profile in the top navigation bar.  Click the Edit button below your profile picture. Here you will be able to update your email address and other personal details.

I paid for the course through my account. Where can I find my receipts?

Once logged in, click Me > Account in the top navigation bar.

I registered for a course meant for someone else. What do I do?

 Please note that courses and other data cannot be transferred between accounts.
If you have not accessed the course, please email us the course title, your registered email address, and the email address of the intended learner-- we may be able to help, however once the course has been accessed, no further action can be taken.

How do I update my email address?

Once logged in, click Me > Profile in the top navigation bar.  Click the Edit button below your profile picture. Here you will be able to update your email address and other personal details.